FAQs
01
What size charger should I use for a battery that regularly discharges to a low level?
This usually means you require a fast recharge time. Use a larger charger, with a current rating 10% of the Ah capacity of the battery. For example, for a 100 Ah battery, use a charger up to 10 A. If you want to charge at a rate more than this, check first with your battery manufacturer.
02
What size charger should I use for a battery that is used as a starter battery on a generator?
First consider the panel load on the battery. This is the main requirement for the charge current. The battery charger must be able to supply this current. Any remaining capacity in the charger is used to charge the battery. Battery charging only needs to be a small amount above this to keep the battery “topped up”. Bulk charging after an engine start is performed by the DC Charging Alternator. For example, for a standing load (panel load) of 2 A, a 5 A or 10 A charger is usually considered satisfactory for the majority of genset applications.
03
What types of batteries are compatible with DSE Battery Chargers?
DSE Battery Chargers have a configurable charging voltage suitable for most battery types (ie NiCd, Lead Acid, Gel type etc). For the “Intelligent” chargers, this voltage is PC configurable by the user. Contact DSE Technical Support for more information.
04
Does my DSE battery charger need to be disconnected when the engine is running?
No, DSE battery chargers can be left connected during cranking and while the engine is running.
05
Is it possible to install DSE battery chargers in series to achieve a higher voltage or in parallel to achieve a higher current output?
Yes. DSE battery charger outputs can be connected in parallel for a higher current rating or in series for a higher voltage rating.
06
Can I use DSE chargers to supply a standing panel load?
Yes. DSE chargers can be used as power supplies or as a PSU to supply a standing load.
07
How can I prevent Fail to Stop on the DSE ATS controller when the generator is run from its local controls?
DSE334 and DSE335 have the option to disable the Fail to Stop detection using the DSE Configuration Suite PC Software.
08
Which ATS controller is most suited for a system with two mains supplies to select one available supply from two?
DSE334 and DSE335 are designed specifically to support this application.
09
My cooling timer has expired but my engine is still running. What should I do?
Check the cooling timer in the Genset controller is suitable for the application.
10
Do I need to fit breaker auxiliary contacts to my DSE ATS Controller?
The installation of auxiliary contacts is optional with the DSE 33X range of controllers. If the contactor auxiliary contacts are not fitted to the modules inputs, the on load indication lamps will follow whichever load contactor is closed
11
My synchronising system doesn’t sync and/or load share correctly. What should I do?
Ensure the DSE Four Steps to Synchronising procedure has been followed correctly. Contact DSE Technical Support if you continue to have problems after performing this procedure.
12
Where can I find the DSE Configuration Suite Software and supporting documentation for my DSE product?
Visit the product page for the device on our website and select SOFTWARE. All information and PC software for the device is listed here.
13
I’m installing the DSE Configuration Suite Software on more than one PC. Do I have to download the updates from the Internet on every computer?
When the DSE Configuration Suite is installed, two useful tools are installed automatically at the same time. The Export Configuration tool allows you to export the update files from the first PC to an external USB drive. The update from local source allows you to update the other computers from the USB drive.
14
I’ve installed the DSE Configuration Suite Software and have been asked for a username and password at the end of the installation. Where do I find this information?
When the DSE Configuration Suite Software is first installed, it runs an update check from the Internet at the end of the installation. The update application needs to login to DSE servers to download updates and complete the installation. The login details required for the updater are the same credentials used to login to our website.
15
Can I run the DSE Configuration Suite Software on Windows 10?
The DSE Configuration Suite software is compatible and designed to work with Windows 10
16
Can the same controller be used on a 12V and 24V DC system?
DSE controllers are designed to operate with a DC supply range of 8 V DC to 35 V DC. Therefore, the same controller can be supplied by a 12 V or 24 V supply.
17
My DSE Configuration Suite Software does not recognise the DSE module/charger I have connected to my PC. What should I do?
Update your DSE Configuration Suite Software to the latest version. Visit www.deepseaelectronics.com to do this.
18
I have connected my DSE module/charger to my PC via USB cable. The DSE Configuration Suite states ‘No Modules Connected’. What should I do?
Try using a different USB Port on your PC, power cycle the DSE module or restart the Configuration Suite PC Software. If these procedures fail to resolve the issue uninstall the DSE Configuration Suite PC Software and then reinstall it.
